Location: Remote (UK-based) Employment Type: Full-Time Hours: Monday – Friday, 9 AM – 5 PM GMT About the Role At LXNDON, we believe that in an world of automated bots, a human voice makes all the difference. We are looking for a Phone Support Lead to be the primary voice of our brand. You won’t just be answering calls; you’ll be building trust, solving problems, and ensuring that every customer feels looked after. As a "Collective," we value clear, honest communication and someone who can turn a difficult situation into a positive experience. What you'll be doing Handling inbound customer inquiries via our dedicated support line. Resolving issues regarding order status, tracking, and product specifications. Managing return requests and guiding customers through our international return process. Maintaining a high standard of "Human-First" service, ensuring no customer feels like a "transaction." Reporting common customer pain points to the management team to help improve our operations. Requirements Native or fluent English speaker with a clear, professional telephone manner. Previous experience in customer-facing roles (Fashion/E-com experience is a plus). Ability to stay calm and empathetic under pressure. Strong problem-solving skills and the ability to work independently in a remote environment. Stable high-speed internet connection and a quiet home office setup. What we offer Competitive hourly rate/salary based on experience. Fully remote work—no commuting. The chance to grow with a lean, modern fashion collective. A supportive environment where your feedback directly shapes the brand.

Location: Remote (UK-based) Employment Type: Full-Time / Part-Time Hours: Monday – Friday, 9 AM – 5 PM GMT About the Role The Email Support Lead is responsible for managing the digital heartbeat of LXNDON. You are the person behind support@lxndon.co.uk. Your goal is to provide fast, professional, and helpful responses that reflect our brand's values of transparency and integrity. You’ll be the master of our support desk, ensuring that every email is answered within our 24–48 hour promise. What you'll be doing Managing and responding to all inbound customer emails and contact form submissions. Coordinating with our international fulfillment partners to provide accurate tracking updates. Processing refunds and exchanges in line with our Return & Refund Policy. Writing and maintaining "macros" (templates) that sound human and on-brand, not robotic. Defusing potential disputes by providing proactive solutions. Requirements Exceptional written English skills (grammar, tone, and spelling must be perfect). Proficiency with helpdesk software (e.g., Zendesk, Gorgias, or Shopify Inbox). Highly organized with the ability to manage a high volume of tickets. A deep understanding of our 6-11 day delivery window and international logistics. High attention to detail—you never miss an order number or a customer’s specific concern. What we offer Flexible Full-Time or Part-Time options. 100% Remote work. Performance-based bonuses based on response times and customer satisfaction scores. Direct access to the founders—your ideas help us grow.

Carreers at LXNDON

The "Edit" starts with our people.

At LXNDON, we don’t just curate fashion; we curate the team that supports it. We are a modern, digitally native collective that values simplicity, transparency, and a "human-first" approach to everything we do. As a remote-first company, we believe that great talent isn’t defined by an office location, but by a shared commitment to providing an exceptional experience for our community.

We are looking for individuals who are tired of corporate jargon and automated bots. If you are a problem-solver who values honesty and wants to help build a brand that respects the customer's time and trust, we want to hear from you.

Explore our open roles below and help us define the future of the LXNDON experience.

How to Apply

Joining the LXNDON team is a straightforward process. Please follow these steps to ensure your application reaches the right person:

Select Your Role: Review the job descriptions below to find the position that best matches your skills and experience.
Prepare Your Story: We value personality over generic templates. Ensure your CV is up to date, and feel free to include a brief note on why our "human-first" mission resonates with you.
Submit via Email: Send your application to jobs@lxndon.co.uk
- Subject Line Format: Job Title – Full Name
The Review: Our team manually reviews every application. If there is a potential match, we will reach out within 3–5 business days to schedule an initial remote interview.

Customer Support

Location: Remote (UK-based)

Employment Type: Full-Time

Hours: Monday – Friday, 9 AM – 5 PM GMT

About the Role

At LXNDON, we believe that in an world of automated bots, a human voice makes all the difference. We are looking for a Phone Support Lead to be the primary voice of our brand. You won’t just be answering calls; you’ll be building trust, solving problems, and ensuring that every customer feels looked after. As a "Collective," we value clear, honest communication and someone who can turn a difficult situation into a positive experience.

What you'll be doing

Handling inbound customer inquiries via our dedicated support line.
Resolving issues regarding order status, tracking, and product specifications.
Managing return requests and guiding customers through our international return process.
Maintaining a high standard of "Human-First" service, ensuring no customer feels like a "transaction."
Reporting common customer pain points to the management team to help improve our operations.

Requirements

Native or fluent English speaker with a clear, professional telephone manner.
Previous experience in customer-facing roles (Fashion/E-com experience is a plus).
Ability to stay calm and empathetic under pressure.
Strong problem-solving skills and the ability to work independently in a remote environment.
Stable high-speed internet connection and a quiet home office setup.

What we offer

Competitive hourly rate/salary based on experience.
Fully remote work—no commuting.
The chance to grow with a lean, modern fashion collective.
A supportive environment where your feedback directly shapes the brand.